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Privacy Policy

Overview

The Kensho services are provided by Kensho Technologies, LLC (“Kensho,” “we,” “us” or “our”). Kensho is a subsidiary of S&P Global Inc. (“S&P Global”) and creates breakthrough financial intelligence products for our colleagues at S&P Global as well as some of the world’s leading financial institutions. Our data scientists and machine learning engineers enjoy a dynamic and collaborative work environment, while leveraging the unparalleled breadth and depth of data available as part of S&P Global. Learn more about our team at https://www.kensho.com/team.

Kensho knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This notice describes our privacy policy (“Privacy Policy”) for any service (including but not limited to services provided via www.kensho.com, www.koto.ai, and www.visallo.com) controlled by Kensho (each a “Service”). Capitalized terms used but not defined in this Privacy Policy shall have the meaning set forth in the Terms and Conditions. If you have an enterprise-level agreement for Kensho services (“ELA” or ELAs”), this Privacy Policy only applies to the extent it does not conflict with such ELAs. Where a conflict is present, the terms of the ELA will control. It is important that you read this Privacy Policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we receive or process any personal data about you, so that you are aware of how and why we are using your data.

This Privacy Policy covers only information that is collected through a Service and does not cover websites or services that we do not control.

The personal information that we may collect about you broadly falls into the following categories:

Information That You Provide Voluntarily

We ask you to provide certain information voluntarily, such as your contact details, user credentials, and employment information.

Learn More Below

For instance, this can be by way of filling in an on-line form when you register to use our products and services, when you register to attend an event, when you provide us with your business card information or when you request to receive information from us. The types of information we ask you to provide, and the reasons why we ask you to provide it, include:

Types of Personal InformationWhy we collect it
Billing informationTo maintain your account with us.
Contact details including name, telephone numbers, email address and postal address.To respond to correspondence and enquiries you send us. In some cases, to gather information needed to provide products and services requested by you or your employer. To obtain your feedback regarding our products and services.
User credentials including name, email address and personal information you provide to us in a profile.To set up and maintain your user account.
To monitor and enforce compliance with our contractual terms.
Employer and employment information such as job title, function, seniority, department, and the address/country/city of your office.To manage your individual user account which is covered by a corporate account of one of Kensho’s corporate customers - for example, the corporate account of your employer.
Your preferences and interests, for instance which products or services you would like to be subscribed to or what markets you are interested in.To enable us to send you tailored information on our products and services across our divisions that may be of interest to you.

Information That We Collect Automatically

We may also collect certain information automatically from your device, including information regarding your use patterns of our products and services. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws.

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Specifically, the information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), “click stream” data and other technical information. We also collect information about how your device has interacted with our websites and products, including the pages and products accessed and links clicked.

Collecting this information enables us to better understand the visitors who come to our website and the users of our products and services, where they come from, and what content on our website and products and services is of interest to them. We use this information:

  • for our analytics purposes;
  • to improve the quality and relevance to users, of our websites and products and services;
  • to develop and update our websites and products and services;
  • for customer services purposes, for instance, reviewing our customers’ training needs in respect of the use of our products;
  • to satisfy Kensho’s corporate customers’ requests regarding the use of our products and services by the individual users licensed by their corporate account (please note that such information in many instances and jurisdictions will be offered to clients in an aggregated form); note that customers may be required by law to request such information from Kensho;
  • to send you tailored information on our products and services that we believe may be of interest or value to you and also marketing and promotional e-mails with your consent if and when required by applicable law;
  • on rare occasions to identify unauthorized use or unauthorized distribution of our products and services related or unrelated to a security issue;
  • where relevant, to review and/or update our pricing model agreed with our corporate customers;
  • and for billing purposes, so that we or others (such as content providers) are able to bill for the services provided.

Anonymous Browsing, User-Provided Content, and Chat

Personal information helps us provide you with a smooth, efficient, and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our service to make your experience easier. personal information does not include “aggregate” information, which is data we collect about the use of our Services.

Anonymous Browsing. You may browse certain areas of a Service without telling us who you are or revealing any personal information about yourself. However, we collect and store information, including personal information, that is voluntarily supplied to us by you when registering for some Services. You can choose not to provide us with certain information, but by doing so, you may not be able to take advantage of many Service features and functionality. During registration, you are required to give truthful registration information (such as name and email address) in accordance with our Terms and Conditions available during registration. Once you give us your personal information, you are no longer anonymous to us.

When you register as a member, we collect information such as your name, email address, company affiliation, username and password. Depending on the Service, more information may be needed, which will be requested at the time of registration.

User-Provided Content: If you choose to provide us with or share content created by you (or created by a third party, and for which you have permission to post) (“User-Provided Content”), we may collect the information you post. We may use User-Provided Content that you post as described in the Terms and Conditions. We may also retain User-Provided Content as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on a Service, we may collect such information into a file specific to you. We reserve the right to terminate the accounts of users who use any Service in a manner inconsistent with the Terms and Conditions.

When you register as a member, we collect information such as your name, email address, company affiliation, username and password. Depending on the Service, more information may be needed, which will be requested at the time of registration.

Sharing and Chat. Some Service features may allow you to share information available on the Service with others who may or may not be Service members. These features may require you to provide email addresses of your intended recipients. We will use these email addresses to email the requested information to the recipients you have chosen, and we may identify you in such emails as a Service user who requested that the information be shared with the recipient. Some of our Services include a chat or communication protocol, to allow you to communicate with us or other users in real time. We may use the information you provide, including personal information, to provide you with a response to any inquiries, questions, or similar, as well as provide you with links and information to Services you request or inquire about.

Your Data Rights, and Marketing

Your data protection rights. Your rights include the right to access, correct, update or request deletion of your personal information. You also have the right to withdraw the consent you have provided to us. To exercise any of your data protection rights, please send your request to privacy@kensho.com.

Learn More Below

You have the following data protection rights:

  • to access, correct, update or request deletion of your personal information.
  • you can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
  • to opt-out of marketing communications we send you at any time.
    • You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails or communications we send you (where provided), or by sending reply email asking to opt-out.
  • if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Examples of marketing communications we may send are:

  • Newsletters. We may send you periodic newsletters and communications that we believe may be of interest to you based on your Service use.
  • Special Offers. We may occasionally send you information on products, Services, special deals, and promotions.
  • Company News. We may send you press releases and other announcements regarding Kensho and our services.

Legal Disclaimer. We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights; to comply with a judicial proceeding, court order, or legal process served on us or a Service; or in connection with an actual or proposed corporate transaction or insolvency proceeding involving all or part of our business that uses the personal information.

Links to other websites

A Service may contain links to other websites that are not owned or controlled by Kensho. Please be aware that we are not responsible for the privacy policies of such other websites. We encourage you to be aware when you leave a Service and to read the privacy policies of each and every website that collects personal information. This Privacy Policy applies only to information collected by our Services.

Information Security

The security of your personal information is important to us. When you enter sensitive information on our registration forms, we encrypt that information. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Services, you can email us at info@kensho.com.

Persons under 18 years of age

Our Services are not directed to people under 18 years of age. If you become aware that your child has provided us with personal information without your consent, please contact us at support@kensho.com. We do not knowingly collect personal information from people under 18. If we become aware that a person under 18 has provided us with personal information, we take steps to remove that information and terminate the applicable account.

Terms of service

Please also visit our Terms and Conditions establishing the use, disclaimers, and limitations of liability governing the use of our Services.

Your consent

By using a Service, you consent to the current version of our Privacy Policy.

Changes to our Privacy Policy

If we decide to change our Privacy Policy, we will post changes to this Privacy Policy and in other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances we disclose it.

We reserve the right to modify this Privacy Policy at any time, and such change will apply with respect to information you provide or your activity on a Service after the change in policy, so please review it frequently. If we make changes that materially affect our uses or disclosures of personal information that we have previously collected, we may contact you to obtain your consent to have the changes to our Privacy Policy apply retroactively.

We reserve the right to modify this Privacy Policy at any time, and such change will apply with respect to information you provide or your activity on a Website after the change in policy, so please review it frequently. If we make changes that materially affect our uses or disclosures of Personal Information that we have previously collected, we may contact you to obtain your consent to have the changes to our Privacy Policy apply retroactively.

Contact us

If you have any questions, concerns or suggestions regarding our Privacy Policy, please contact us at privacy@kensho.com.

Customer Service. We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. You may contact customer service at support@kensho.com.

Last updated February 28, 2019.
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